Refund policy

Our 100% guarantee ensures that every purchase on exceeds your expectations. We will gladly accept a return or exchange of items that are in new condition with original tags.

Both Full-Price and Sale-Price Merchandise must be returned within 30 days of the order date to receive a refund, exchange or store credit. The refund will be applied to the original method of payment.

Always Home Connected will replace any products with quality defects from workmanship or materials within 30 days of purchase. We do not take returns on damages caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors/material through time, exposure to elements or extensive use.

Custom and embroidered bags are FINAL SALE and cannot be returned or exchanged due to the custom nature of the product.

Gift Cards cannot be returned, refunded, exchanged or redeemed for cash.

Start your return online by visiting Please note: using the return shipping label that is generated will not incur return postage fees for returns.

Refunds will be issued to the credit card used at the time of purchase. We kindly ask that you allow up to ten business days for your return to be processed. Once your return has been completed, you will be notified via email.

Due to extra safety precautions in our distribution facility, as well as higher volumes, Always Home Connected is currently experiencing a higher than normal wait time for processing returns. We ask that you please allow an additional 5-10 business days for your return to be processed. Please feel free to reach out to our customer care team with questions about this.


If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you a confirmation email.